Privacy Policy

EzeeLab respects the privacy of patients, visitors, users and other individuals who access or use our website, patient portal, online services and related facilities.

This Privacy Policy describes how information may be collected, used, stored, processed and protected when you access or use our website and services.

By accessing or using our website or providing information through the available forms, registration facilities, appointment services or payment facilities, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use our services, we may collect different categories of information.

When you use patient registration, appointment, diagnostic or healthcare-related services, information relevant to the requested service may be collected.

Depending on the service, this may include patient identification information, demographic information, appointment details, diagnostic information, prescriptions, reports or other healthcare-related information that you voluntarily provide or that is generated as part of providing the requested service.

When you make an online payment, certain transaction information may be processed in order to complete, verify and reconcile the payment.

Depending on the payment method, this may include transaction reference numbers, payment status, transaction amount, date and time, payment method and other information necessary to process the transaction.

Card, banking or other sensitive payment credentials may be collected directly by the applicable payment gateway or financial institution. You should review the privacy policy and terms of the relevant payment provider for information about its handling of payment data.

5. How We Use Your Information

Information collected through our website and services may be used for legitimate operational, administrative, service and legal purposes, including:

• Creating and managing patient or user records.
• Processing appointments, service requests and registrations.
• Providing diagnostic, healthcare or related services requested by you.
• Processing and confirming online payments.
• Generating receipts, invoices, reports and transaction records.
• Responding to enquiries, support requests and complaints.
• Sending service-related notifications and communications.
• Maintaining website security and preventing unauthorized activity.
• Monitoring and improving website functionality, performance and user experience.
• Complying with applicable legal, regulatory, accounting or contractual requirements.

Our website may use cookies, local storage, analytics tools or similar technologies to improve functionality, understand website usage and maintain security.

These technologies may collect information such as browser type, pages visited, approximate usage patterns, session information and technical information.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the availability or functionality of some website features.

7. Sharing and Disclosure of Information

We do not intend to disclose personal information indiscriminately. Information may be shared only when reasonably necessary for providing services, operating the platform, fulfilling legal obligations or protecting legitimate interests.

Depending on the circumstances, information may be shared with:

• Authorized healthcare professionals or personnel involved in providing requested services.
• Payment gateways, banks and financial institutions for processing transactions.
• Technology, hosting, software and infrastructure service providers working on our behalf.
• Professional advisers, auditors or service providers where reasonably necessary.
• Government authorities, regulators or law enforcement agencies where required by applicable law or lawful process.
• Other parties where you have provided appropriate consent or where disclosure is otherwise permitted or required by law.

Our website may use or link to third-party services, including payment gateways, analytics providers, communication services, hosting providers and other technology services.

These third parties may process information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of external services before providing information directly to them.

Reasonable technical, administrative and organizational safeguards may be used to protect information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

However, no website, internet transmission, storage system or electronic communication method can be guaranteed to be completely secure.

10. Data Retention

Information may be retained for as long as reasonably necessary to provide requested services, maintain business and transaction records, comply with legal or regulatory requirements, resolve disputes and enforce applicable agreements.

The applicable retention period may vary depending on the type and purpose of the information and the requirements applicable to the relevant service.

Subject to applicable law and any necessary verification, you may contact us regarding your personal information and request appropriate assistance concerning:

• Access to certain personal information held about you.
• Correction or updating of inaccurate information.
• Clarification regarding the use or processing of your information.
• Withdrawal of consent where processing is based on consent, subject to applicable limitations.
• Other rights available under applicable privacy and data protection laws.

Requests may require identity verification before any information is disclosed or modified.

12. External Websites and Links

Our website may contain links to external websites, applications or services for convenience or informational purposes.

Once you leave our website by selecting an external link, this Privacy Policy may no longer apply.

We do not control the privacy practices, content, security or policies of third-party websites. You should review the privacy policy of each external website before providing personal information.

13. Children's Privacy

Our services may involve information relating to patients of different age groups, including minors, where healthcare services are requested by a parent, guardian or authorized representative.

Where required, information relating to a minor should be provided by or with the authorization of the appropriate parent, guardian or legally authorized representative.

14. Communication and Notifications

We may use the contact information provided by you to send communications necessary for providing requested services.

Such communications may include appointment confirmations, payment confirmations, transaction notifications, service updates, report availability, account-related messages and support communications.

You should ensure that the email address and mobile number provided by you are accurate and accessible.

We may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, regulatory requirements or operational practices.

Any updated version will be published on this page. Changes will become effective from the date stated in the updated policy unless otherwise required by law.

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you may contact our support or designated privacy/grievance contact through the official contact channels provided on our website.