Terms & Conditions

These Terms and Conditions govern your access to and use of the online services, payment facilities and related features made available through this platform.

By accessing this website, registering as a patient, booking a service, making an online payment or otherwise using the available facilities, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them.

• Online payment is required to use services or facilities for which payment is applicable.
• The available payment methods may include Visa, MasterCard, other supported credit and debit cards, UPI, Net Banking and other payment methods enabled through the payment gateway.
• Payment methods available to you may vary depending upon the payment gateway, bank, card issuer and service configuration.
• You must provide accurate and valid information while completing an online transaction.
• You must not use a payment instrument that does not lawfully belong to you or for which you do not have authorization.

When you choose to make an online payment, you may be redirected to a payment gateway operated by a third-party payment service provider.

1. Select the applicable service, consultation, diagnostic service, deposit or other payable item.
2. Select an available payment method.
3. Enter the required payment information on the payment gateway.
4. Complete the authentication process required by your bank or payment provider.
5. After successful processing, a transaction reference or transaction ID may be generated.

Once an online payment is successfully initiated or completed, a unique transaction reference may be generated by the payment system.

5. Payment Settlement

Payments made through the Online Payment Facility are subject to confirmation and settlement by the relevant bank, card network, payment gateway or financial institution.

In certain circumstances, there may be a delay between the payment being debited from your account and the payment being confirmed or credited to the service provider.

If an amount due is not successfully received or confirmed because of a banking, gateway or transaction issue, the applicable outstanding amount may remain payable until the payment is successfully reconciled.

• If a payment fails, is declined or remains pending, the requested service may not be considered paid until payment confirmation is received.
• If your bank account or card has been debited but the transaction status is not updated, please retain the transaction reference and contact your bank or payment provider as applicable.
• In case of a failed payment, an electronic notification may be sent to the email address or contact information provided by you.
• You may be required to contact your bank, card issuer or payment gateway for issues relating to bank-side authentication, card authorization, account debit or payment reversal.

7. Patient / User Responsibilities

During an online payment transaction, you may be redirected to a website or payment interface operated by a third-party payment service provider.

Such third-party services may be subject to their own terms, privacy policies, security procedures and transaction rules.

We do not control third-party payment infrastructure and are not responsible for services, systems, availability, authentication processes or policies maintained by such third-party providers, except to the extent required by applicable law.

You should never disclose confidential banking information, OTPs, PINs, CVV numbers, passwords or authentication credentials to any person claiming to represent the service provider.

10.1 Refund Eligibility

If any payment is eligible for refund, the refund process will be initiated only after the request has been reviewed and approved by the appropriate authority.

10.2 Cancellation of Services

Cancellation requests may be subject to the applicable service-specific cancellation rules. Not every payment may be eligible for cancellation or refund.

10.3 Processing Charges

Where permitted under applicable law and the relevant service terms, bank charges, payment gateway charges, software/vendor processing charges or other applicable transaction costs may be deducted from an eligible refund.

10.4 Refund Method

Approved refunds will generally be processed using the applicable payment or refund mechanism available for the original transaction, subject to banking and payment-provider procedures.

10.5 Refund Processing Time

The time required for a refund to reflect in the patient's account may depend upon the bank, card issuer, payment gateway or other financial institution involved in the transaction.

11. Service Availability

Reasonable efforts may be made to maintain the availability and functionality of the online service. However, temporary interruptions may occur due to maintenance, technical problems, internet connectivity, banking systems, payment gateways or circumstances beyond reasonable control.

The availability of a particular online facility may therefore vary from time to time.

To the extent permitted by applicable law, the service provider shall not be responsible for delays, failures, interruptions or transaction problems caused by factors outside its reasonable control, including banking networks, payment gateways, internet service providers, card networks, technical failures or other third-party infrastructure.

Nothing in these Terms and Conditions shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the use of the online payment facility or related services shall be subject to the jurisdiction of the competent courts, subject to applicable law.

14. User Eligibility

You represent that you are legally competent and eligible to enter into a legally binding agreement under the applicable laws of India.

If you are accessing the services on behalf of another person, you confirm that you have the necessary authorization to do so.

We reserve the right to update, modify or revise these Terms and Conditions from time to time to reflect changes in services, technology, applicable laws, payment processes or operational requirements.